Summary of Charges (details below):
- Due at signing:
- Onboarding Fee - $195
- Due after the property is leased and the tenant moves in (if we don't lease your property, you don't pay these fees):
- Virtual Tour - $150
- Marketing Expenses
- Keyless Entry - $115 per lock (2 entrances required)
- HVAC Protection Program - $60
- Annual Fees (after first calendar year):
- Technology Fee - $125
- Virtual Tour Annual Hosting & Maintenance - $25
Onboarding Fee - $195*
- View property, analyze comps, and give market recommendations
- Prepare management agreement
- Accounting/rental management system setup
- Marketing software setup
- Quality marketing photos
- Upload property to website and social media
- Collect insurance documents, tax, and banking information
- Full property assessment with photos
- Appliance and HVAC Documentation (serial numbers, etc.)
- Coordinate HVAC and Plumber for first-time service(if needed) *see recommended service below
*Includes current year technology fee
We are continually incorporating the latest advanced technological systems that integrate machine learning and automation to ensure prompt, efficient, and, most importantly, consistent communication with our property owners, tenants, and prospects. We use 13 different applications in order to achieve this. Below are just a few examples of how this technology is used:
- Marketing:
- Prospects can call, text, or email to get available property information, schedule appointments, and complete applications 24 hours, 7 days a week.
- Automatically follow up with prospects after a showing to get feedback and ask if they would like to submit an application.
- Reach out to prospects within 48 hours to ask if they are still interested.
- Notify any prospect that contacted us within the last year when a new property is available or when a price has reduced and ask if they would like to set up an appointment.
- Maintenance:
- Tenant places maintenance requests through the portal. Within minutes of us receiving the request and assigning the vendor, they've been touched 3 times, letting them know we received it and the assigned vendor that will be contacting them. Upon completion, they also receive an email confirming the work is complete and following up to make sure they are satisfied with our service.
- Property owners will be automatically notified when a service issue is complete, the resolution, and any notes we took during the process.
- Account Access:
- Tenant Portal - contact us, view any transactions on their account, make payments, view their lease/renewals, sign documents, make maintenance requests, and view notes regarding maintenance requests 24 hours a day, 7 days a week.
- Owner Portal - contact us, view leases/renewals, monthly statements, bills, closed maintenance issues and notes, account balance, owner distributions, year-end tax documents, sign documents, make owner contributions
The items above are just a few examples of the value the technology we use brings. We believe this technology allows us to provide excellent service that is virtually impossible to reproduce otherwise.
Marketing Costs - Marketing costs incurred for a specific property are billed to that property. These costs are subject to change.
- Virtual Tour - Example virtual tour
- $150 - One-time fee
- $25 per year to maintain and store - paid January 1 of each year
- **Website Syndication and Leads - $0.82 per day (only while the property is being advertised). This fee covers the leads we pay for through syndication with approximately 47 websites, including Realtor.com, Homes.com, Apartments.com.
- **Zillow, Trulia, and Hotpads syndication - $1.85 per day
- Classified Ads - We don't see the value in classified ads but will run them at the request of a property owner. Billed at the daily rate of the publication.
**Keyless entry
- $115 - We use a proprietary Bluetooth lock created for property management companies that allows us to control access to your home and allow residents to give guests access and open their door using their cell phones along with a door code.
The following at the time of installation: passage door knob (if necessary) and cost to initially rekey. This is a one-time cost. Tenants will not receive a key, so locks will not have to be rekeyed between each tenant. Below are a few benefits of using a smart keyless entry system:
- Cost savings (#1 Benefit) - Rekeying between tenants is a must. With keyless entry, property owners no longer have to rekey between tenants. Saving the locksmith costs of $125 - $225 (depending on the number of lock cores) to rekey locks between tenants makes this a no-brainer.
- Security - There is no possibility of anyone losing or copying a key. It happens. Watch this!
- Vendor Accountability - Each vendor will receive a code that expires after the job is completed.
- Move-out Security - Tenants' access will be denied immediately after their lease expires.
- Expedited maintenance, happy tenants - We'll no longer need to coordinate between multiple people to give a vendor access to complete a maintenance request. Happy tenants stay longer, which saves money in turnover costs.
- Marketing Tool - People love smart home technology. The tenants will each have the app on their phone, which allows them to lock & unlock the door and send guest access that can be limited by the day and hour with just an email or text.
- Emergency Access - In a case where a tenant may not be home (particularly flooded units from busted water supply lines), we'll be able to immediately grant access so damage can be swiftly mitigated.
Please click here to view our frequently asked questions about the keyless lock system
**HVAC Protection Program - $60 - paid January 1 of each year. HVAC filters are delivered to your property every 90 days.
The three-pronged approach that protects your investment and makes the resident's life easier consists of the following:
- Filter Delivery: Date-stamped filters are delivered to your resident each quarter with an email to the resident noting the shipment of the filter and tracking number.
- Lease Language: Our current lease allows for fines to the resident for not changing the filter and states we will service the HVAC unit, and the resident will be responsible for the cost of that service if the filter is more than 90 days old.
- Filter Assessment: We will check the filter dates anytime we enter the home, an HVAC vendor goes to the property, and at move-out.
Regardless of the number of filters in your home, having filters delivered to your home each quarter is $8/month. These
filters will be quality, date-stamped, 90-day filters with a tracking number, so a resident can't say they didn't receive it. We
spread this cost out between the owner ($5/month) and the resident ($3/month).
**Prices are subject to change because these are provided by a third-party provider.
Optional Recommended Service prior to the first tenant’s move-in to help reduce costs by avoiding multiple service calls throughout the year. Coordination of this is included in the onboarding fee.
Plumber New Unit Service (Plumber's hourly rate + materials. Typically takes 1 hour)
- Replace all flappers and float valves
- Replace any plastic supply lines with braided metal (toilet, fridge)
- Check under sinks for leaks
- Check garbage disposal
- Fix any dripping faucets/showers
HVAC Unit Service
- Clean unit
- General service (check freon)
- Blow out drain
- Replace filters
- Install float switch(es)
Occupied New Property Intake Turnover Service - 2 options
If Cissell Management takes over the management of a lease at least two full months prior to the end of the lease, this is included in our normal management.
If we are taking over a property at the end of the lease that another company has managed, that company should handle any damages done and finalize the security deposit disposition. If we must do this, the following will apply:
Property with Security Deposit Disposition - $225 Turnover includes:
- Inspection with photos - same inspection included in the onboarding fee but we'll make notes in regards to possible tenant damages.
- Coordinating vendors for paint, cleaning, carpet cleaning, and small general handyman repairs
- Paint estimates if needed (2)
- An itemized list of repairs and invoices
- Recommendations of what would normally be held out of a tenant’s security deposit according to Cissell Management Company’s lease agreement
*Funds must be collected via ACH prior to any work being performed by vendors. *Major renovations, repairs, and handling of the property owner’s personal items/furniture are not included in this service. They will be billed at a rate of $75 per hour.
