To provide a high level of service, we currently maintain a 30 to 1 unit to full-time operational staff ratio, with our goal of always keeping that ratio at 50:1 or less. We believe this is critical to ensuring our clients, residents, and properties receive the care and attention they need.
Services provided by our company include:
- Initial Property Intake Turnover Assistance
- Top-to-bottom assessment with photos - Sample
- Vendor Coordination (paint, cleaning, etc.)
- An itemized list of repairs and invoices
- Recommendations for security deposit return (if applicable)
- Recommendations for cost-reducing services
- Enrollment in Quarterly Filter Delivery Service ($60 per year to owner)
- Documentation of Appliances, HVAC System, and Water Heater model and serial numbers to plan for future expenses
- Property Marketing
- 50 different websites, including Realtor.com, Homes.com, Apartments.com, Zillow, Trulia, Hotpads
- 24/7 leasing information line - Text, calls, and appointment setting
- Automated responses via email providing information about available properties.
- Automated drip marketing for any leads that have contacted us via email, phone, and/or text. Multiple touches asking to set up appointments and sending information about new properties available, price changes, etc.
- Follow-up survey sent after every showing
- Email campaign - sends new properties to a list of potential renters who sign up via our website
- High-quality listing photos
- Virtual Tours - Sample tour
- Cissell Management Advantage
- Tenant Screening and Placement
- 41-step process that we complete for each applicant to guarantee no detail is overlooked.
- Consistent policy to ensure all applicants are treated equally to protect against fair housing violations
- Credit and background checks, income and employment verification, rental history verification (View application requirements)
- Latest applicant screening technology
- Gives us a much better picture of an applicant's ability to pay while making it much easier for the applicant to provide the necessary information.
- Verify applicants' income and rent payments automatically through their bank. Can see up to two years of income and payment history
- Unmatched fraud protection
- Lease preparation
- Pet screening
- Every applicant must complete a pet profile regardless if they have a pet or not
- Non-pet owners on file acknowledging they don't have a pet
- Pet owners receive a "paw score" of 0 - 5 depending on the outcome of the screening
- Removes fair housing liability from the property owner and Cissell Management regarding service/assistance animals
- $1000 GUARANTEE - We'll cover any damage from a pet up to $1,000 above the security deposit
- Multiple security deposit options for residents, including Security Deposit Waiver Program
- Makes our property more attractive than the competition
- Monthly Duties
- 24/7 emergency maintenance line
- Rent collection and disbursement
- Maintenance troubleshooting
- Maintenance coordination and follow-up
- General accounting and bill payment processing
- Financial reporting - Sample Owner Statement
- Lease enforcement
- Daily Trust account maintenance performed by a third-party CPA specializing in property management
- Monthly Triple-Tie account audits performed by third-party CPA specializing in property management
- Online Resident Portal
- Online automated rent payment
- Multiple payment options
- Resident maintenance requests with updates throughout the repair process
- 24/7 access to lease documents and account information (balances, etc.)
- Online Owner Portal
- 24/7 access to signed agreements and leases
- Monthly reports all in one location
- View bills, completed service issues with notes, and notes regarding the property
- Automated owner notifications of completed maintenance issues with notes
- Lease Renewals
- Pro-active planning beginning in December
- Communicate with owner regarding renewal
- Track and coordinate the renewal process with the resident
- Assess the current market to determine possible rent increases, lease changes, etc.
- Annual mid-lease Property Assessment with Photos - Sample Mid-lease Assessment Report
- Property Turnover Between Residents
- Top-to-bottom inspection with photos - Sample CMC Move-out Report
- Coordination of repairs
- Security deposit accounting and disbursement
- Resident required walk-thru at move-in - Sample Resident Move-in Report
- End-of-year Accounting
- Annual profit & loss statement
- Categorized expenses
- 1099 disbursement to vendors and owner
